Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at support@draxgear.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

All returned items must be in the resellable condition and in their original packaging, including labels and must be returned within 30 days of purchase for an exchange or a return. The purchaser is responsible for sending the items back to us.

You can always contact us for any return question a support@draxgear.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.